My partner and I drove from Leesburg to your store today for new running shoes. I have lived in Lake County for over 20 years but lived in Winter Park from 1975 to 1991 and have been in your store several times. We recently started running again and I insisted that we drive to The Track Shack to talk to the people that know about running and running shoes. Again, as your reputation has stood the test of decades, our drive was well worth it. We were not in the store more than a minute and had just signed in for an evaluation, when Donnie approached us and offered to help. He was such a joy. He measured our feet, watched us walk, gave us his opinion and brought us both several different pairs of shoes to try. He was pleasant, sincere, kind, considerate and very, very helpful. While we were trying shoes on, Andrew or Anthony ( I apologize, I can't remember his name for sure) but I believe he is a manager or supervisor at your store, came over and I noticed he was helping several of the staff - taking shoes to the back, answering questions, helping customers, all with a smile and a sincere willingness to help. Yes, we could have ordered our shoes online or gone to some big athletic "store" to purchase them. But online shopping and those other places don't give you what The Track Shack excels at: customer service. SINCERE customer service. You can tell that Donnie wanted the best shoes for us to meet our running needs. When we went to lunch in Winter Park we both commented what a pleasure it was to drive to The Track Shack and buy our shoes. We will be back. To your owners and to all your staff: your reputation is well-earned. Few businesses have what you give to your customers: sincere and appreciative customer service. You should be very, very proud of your work. Sincerely,